Description

• Join a firm with strong market position & customer experience
• 6 months contract with chances of extension/conversion

About Our Client

My client is a life insurance provided by a well-established organisation in the financial services industry, known for its commitment to innovation and excellence. Operating at a significant scale, the company provides a comprehensive range of services, including insurance, to its clients.

Job Description

• Lead and manage end-to-end project scope, governance, and delivery outcomes across multiple workstreams.
• Identify operational pain points and redesign processes and system workflows
• Convert customer feedback, complaints analysis, and journey data into actionable enhancements that improve service quality
• Collaborate closely with internal stakeholders to align priorities and resolve obstacles.
• Uphold regulatory, risk, and compliance standards across all project activities; maintain comprehensive documentation

The Successful Applicant

• Experience in service improvement project management within the financial services industry.
• A degree in a relevant field such as business, finance, or project management.
• Related project management certifications will be advantageous.

What's on Offer

A exciting opportunity to take charge of service improvement projects within a firm with strong market position