Description

Housing Manager

Location: Remote

A glimpse into who we are

People. One word that connects everything we do here at Showcare, both internally and externally. As a diverse group of individuals, we celebrate our differences and welcome fresh perspectives. We strive to provide each team member with an environment where they can discover and nurture their strengths and passions; after all, that’s where the shift from a job to a calling begins!  

Our Showteam is a tight-knit tribe who supports one another, no matter what. Our strength comes from our ability to collaborate and grow as a team. From client interactions to internal collaboration, we strive to build trusting relationships.  

The services we provide include our event management platform and solutions, registration & housing services, exhibitor lead management, sponsorship & marketing services, and session tracking & evaluation services, all ingredients in a fantastic event recipe.  

Our WHY

 To care wholeheartedly so that together we never stop growing. 

As our president, Amilie Parent, explains, “We are committed to caring about one another, the work we do and the relationships we build with our clients, partners, and event participants. It’s this level of care that ensures we continue to grow together. This is why our Showcarians feel inspired to bring their best to work every day. Our goal is to push ourselves and our community forward, challenge the status quo, and reach new heights. As an organization, we want to contribute positively to the world. This may seem like a lofty goal, but we strongly believe in the butterfly effect!”

Our HOWs

We developed HOWs, behaviors we naturally embody when we’re at our best. This is our guiding light that keeps us on track to ensure our people, ideas, and actions are in harmony. They are the actions we take that lead to us fulfilling our WHY: 

• Be there for one another: Have a collaborative mindset and always be ready to support and lend a hand to others. 
• Help others evolve: Be generous with others and contribute to their personal and professional growth. 
• Be adaptable and resilient: Stay open to change and willing to adjust your path in order to overcome obstacles.
• Bring your best, always: Bring your best skills and strengths to everything you do.
• Be authentic: Embrace who you are and what you stand for and share your unique perspective.
• Do what's right: Be honest, act with integrity, and treat others with respect and fairness.  

What our clients love about us is the personal approach we take in supporting and guiding them on their journey to create the best possible version of their event. We proudly become an extension of their team, always keeping their best interests at heart. In doing so, together we create the optimal experience for participants at all stages of an event lifecycle. 

Did you just yell out “YES! This sounds like a great place to work!”? Are you looking for a team who will support your goals and help you grow? Is bringing people together your passion? If so, we look forward to learning more about you. Who knows, maybe you’ll be joining us at our next team Coffee Chat! 

Intrigued?

You’ll run housing for association meetings that book tens of thousands of room nights across multiple properties and sub-blocks. Blocks that size move constantly, and pick-up rarely lands where the forecast said it would. Reading those patterns early, and adjusting before rooms are lost, is most of the job. You’re the one the client calls, and the one the hotels work with day to day. You’ll set the block strategy, keep the data behind it clean, and turn what’s happening into reporting a board can act on. Once the event wraps, you run the audit and reconcile the room nights the client uses to bill their hotels. There’s real room to work your own way here. If you have a view on how housing should be done, we want to hear it. And for clients who ask us to source their venue, that sits with this role too.

But WHAT will you be doing?

Core Responsibilities

1.    Project management

a.    Stakeholder management

b.    Scope, time, and budget management

c.     Billing management

2.    Room block management

a.    Database management

b.    Inventory management

c.     Individual and group reservations management

d.    Mitigate attrition, overbooking, cancellations, and security issues

e.    Manage rooming lists and hotel incentives

3.    Room sales management

a.    Maximize pick-up and capture rate

b.    Maximize potential to earn hotel incentives

4.    Client relationship management

a.    Serve as the client’s housing point of contact from kickoff through post-event close

b.    Manage the hotel relationship on the client’s behalf, including partner letters, inventory confirmation, and issue escalation

c.     Own the client communication cadence and escalation path

5.    Client reporting and analysis

a.    Pick-up, pace, and attrition risk reporting throughout the housing cycle

b.    Housing flow analysis and post-event highlights reporting

c.     Attendee housing surveys and result sharing

d.    Process review and recommendations to the client

6.    Post-event audit and reconciliation

a.    Hotel audit and master account review

b.    Reconcile audited room nights and confirm final billable volume

c.     Deliver final pick-up and audit summaries supporting the client’s commission collection from hotels

7.    Venue and site sourcing and selection

a.    Source cities and venues for upcoming events

b.    Secure the best concessions and returns for clients

c.     Collect and present bid options to the client

Other Responsibilities

• Prepared to travel mainly to the US and Canada, with the possibility of international travel, up to 15-20% of the year
• Deliver onsite housing support when required by the client, acting as primary onsite point of contact for attendee housing inquiries and hotel liaison
• Identify cost-saving opportunities
• Ability to work evenings and weekends when required

Requirements

Does this fit your profile?

• Bachelor’s degree or Diploma
• 5+ years of experience in housing management for conferences;
• Having exposure to events with room blocks at multiple properties & sub-blocks;
• Knowledge of hotel industry practices and trends
• Knowledge of conference/convention venue sourcing and selection (asset)
• Available for some travel.

Does this sound like you?

• Excellent client services approach
• Ability to lead and manage several projects simultaneously
• Highly developed analytical mind, organized, detail-oriented, and strong ability to solve problems
• Team-oriented
• Tech savvy and comfortable with learning new technology
• Excellent communication skills in both spoken and written English.